Customer “service” is a term of the past. In working with entrepreneurs, we’re seeing a massive shift from customer support to focusing on customer success. Novo’s Head of Customer Success offers up best practices for small businesses to strengthen their customer success strategy.

Entrepreneurship requires more than just a desire to start your own business. We explored best practices and some of the most common traits shared by successful business owners so that you can adopt them into your own business playbook.

These five tips will ensure your brand’s success with impressing your current and future patrons through your social media accounts.

Why timing is the most important factor when starting a business.

How much should I pay a freelancer to make my website?

What does it take to truly be considered “disruptive?”

Consider this important info when conceptualizing your mobile app.

What’s the difference and which one are you?