Most entrepreneurs are not going to crush it from day one. Here are some of the most common reasons small businesses fail, and how you can succeed instead.
The best way to become an effective small business leader is by working with your employees. You will have to listen to their needs, set tangible goals, and more.
LeadersLive Host Charlie Stephens interviewed Novo CEO Michael Rangel to learn about his finance background, the tragedy that shook his world, and the inspiration to create Novo.
You can build a healthy small business culture by fostering trust in your employees, hiring a “people’s person” early on, and using technology to your advantage. Read on to find out what it takes to achieve this goal.
Customer “service” is a term of the past. In working with entrepreneurs, we’re seeing a massive shift from customer support to focusing on customer success. Novo’s Head of Customer Success offers up best practices for small businesses to strengthen their customer success strategy.